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Returns and Exchanges
MedAboutyou2.com values your business and will accept any item(s) if you're not completely satisfied up to 30 days from receipt of merchandise.
If an item that you receive does not meet the description as shown on our website catalogue, please notify us and we will correct the problem by exchange or refund.
It is our goal to satisfy every one of our customers and we strive to do that on every order.
All items must be in its original condition in order to qualify.
Shipping charges are non-refundable.
A Return Authorization is required for all returns.(please e-mail with your request – we will send you an authorization).
Allow 14 days for us to process your return.
Return Postage must be prepaid or will not be accepted.
Please do not use the product box as a shipping container.
Send your return (USPS please) along with your required Return Authorization to:
Exception:
Annette Products
Annette products must be returned within 15 days of Purchase. (Please follow our store policies for return authorization)
Item must have all original tags attached and include all original packaging. Full Refunds are subject to a 15% restock charge.
We will gladly exchange any Annette product for a different size, style, or color.
Customer is responsible for return shipping charges ($6.00 flat rate on exchanges).
Med About you 2
PO Box 391120
Solon, OH 44139
(UPS and Fed Ex not accepted at this address)
The following Items may not be returned and is a final sale:
* Engraved And Custom Sized Jewelry
* Socks, Support and fashion hosiery cannot be returned.
Returning an Incorrect or Defective Item
We stand by our products and carry only manufacturers who are known for their high quality merchandise.
Most medical devices have a one year manufacturer’s warranty.
Custom Jewelry has a six month warranty against defects. If an Item was ordered incorrectly and needs to be resized, there is a $6 shipping / resizing fee.
In the event you receive an incorrect or defective item please let us know right away.
We will reorder the correct items for you, and send them out as soon as possible at no extra charge.
Sometimes an item just requires a small part, we will then ship the part to you without having you to send the entire item back.
If we determine that the error was ours, we will also credit your account for shipping charges to send the incorrect items back to us.
Please note, if an item is sent back to us that is not in original condition (used, worn, abused, not in original packaging)) we cannot accept it for return, and we cannot guarantee that it can be returned to you.
It takes up to 14 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
If you have any questions about your return, please contact Customer Service.
Delivery Schedule
In-stock merchandise is shipped within 24 hours. (Custom Jewelry & Jewelry requiring engraving will ship usually within 2-3 days)
Medical accessories & supplies:
Please allow 10-12 work days for your shipment to arrive, however we complete orders as soon as possible in all cases.
Non-stock or backordered items may require extra time.
We will notify you in this case. Most orders will ship via USPS first class and priority mail.
Annette Products ship within 24-48 hrs. Please allow up to 5 business days to receive from time of shipment.
Please call to 440-287-6873 if Rush order is needed(prices will vary based on requested service)
RUSH ORDERS:
Engraved Jewelry will always require at least 48 hrs to process.
Most jewelry orders will be received within a week of the order being placed.
Please contact us if you wish to have an order shipped second day or next day air.
Do not place an order, unless we can assure you will receive your order by time needed.
Tax Charges
For orders shipped in Ohio 7.75% tax is added. All other orders are tax free.
MedAboutYou2.com
PO Box 391120
Solon, OH 44139
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